At First Consumers Bank, we stand at the forefront of the banking industry, dedicated to revolutionizing the way individuals manage their finances. With a rich legacy spanning three decades, we have continuously evolved, embracing cutting-edge technology and innovative solutions to provide our customers with unparalleled banking experiences. Our commitment to customer wellness goes beyond mere transactions; it encompasses a holistic approach that puts humanity at the heart of every financial decision.
Our Mission: We are driven by a singular mission: to empower individuals to achieve financial well-being by providing them with the tools, support, and resources they need to thrive in today's ever-changing economic landscape.
Our Values:
- Innovation: We believe in pushing the boundaries of traditional banking, constantly seeking new ways to enhance our services and improve the customer experience.
- Integrity: Honesty, transparency, and ethical conduct form the cornerstone of our operations. We prioritize the trust and confidence of our customers above all else.
- Customer-Centricity: Our customers are at the center of everything we do. We listen to their needs, anticipate their desires, and strive to exceed their expectations at every turn.
- Community Engagement: We are committed to making a positive impact in the communities we serve, whether through charitable initiatives, financial education programs, or support for local businesses.
Our Services:
First Consumers Bank offers a comprehensive suite of financial products and services designed to meet the diverse needs of our customers. From everyday banking essentials to specialized solutions, we have you covered:
1. Checking Accounts: Choose from a range of checking account options tailored to suit your lifestyle and financial goals. Enjoy features such as no-fee ATM access, mobile check deposit, and customizable alerts.
2. Savings Accounts: Start saving for the future with our high-yield savings accounts, designed to help you reach your financial milestones faster. Take advantage of competitive interest rates and flexible deposit options.
3. Credit Cards: Whether you're looking for cashback rewards, travel perks, or low APRs, our credit cards offer a variety of benefits to fit your spending habits and preferences.
4. Mortgages: Turn your dream of homeownership into reality with our flexible mortgage options and personalized guidance every step of the way. Explore competitive rates, flexible terms, and hassle-free application processes.
Money wellness Every day for 30 years, we've been on hand for our customers, and in return, they’ve shared their love for us. Thanks to their nominations, we’ve won more awards for our services than any other Digital bank. In 2019, we’ve been named No.1 for customer experience by Kantar and No.1 for customer satisfaction by Which? And we’re once again topping the CMA charts for overall service quality.
How can we help you? Current account, savings, cards, mortgages, loans, insurance... We offer the things that most banks offer. We just try to offer them a different way. We're constantly reviewing our products and looking for ways to fully and flexibly support our customer's lives. The banking industry has changed dramatically over the years. While customers regularly walked into a branch to withdraw money, transfer funds, or seek information about products about 50 years ago, today, a majority of customers prefer to conduct basic financial transactions online, leading to the popularity of digital banking.
The Modern Customer Demands an Omnichannel Digital Experience In 2017, PwC indicated the rise of the digital-only banking customer in its Digital Banking Consumer Survey(1). The report specifically pointed to a new breed of customers that is labeled as “Omni-digital” or those who increasingly preferred digital modes to conduct their banking, mostly avoiding physical channels of banking.
What Is Digital Banking? According to the FFIEC(2), e-banking is defined as the “automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels.”
The Growing Importance of Digital Banking The arrival of the Internet is synonymous with the rise in digital banking, fuelled by the advent of ATMs and debit cards in the 1960s. Today, thanks to the Internet and higher penetration of mobile devices, banks have been able to introduce multiple channels of engagement for their customers. Digital banking offers convenience for both the banks and its customers. While customers can save time and hassle through convenient banking transactions that can be conducted on-the-go, banks save money on physical infrastructure and hiring costs by moving a part of their transactions online. While in-branch banking continues to remain vital, the benefits of digital banking cannot be denied, which is probably why Albaraka, a leading bank, recently decided to slash its branch network by almost a fifth(3).
Digital Banking vs. Online and Traditional Banking
Everybody understands traditional banks – or the original banks that offered checking accounts. They were the first to provide financial services, such as money deposits, loans, money transfers, bill payments, and so on. However, banking was location-bound, and a visit to your nearest branch was necessary for every single transaction.
With the advent of the Internet, financial institutions were able to overcome the location barrier to some extent by creating an active internet presence. Today, most banks with physical branches also offer online banking or internet banking that enables customers to access their account information online, and also make transfers or set up automatic payments.
A digital bank takes the transition to the Internet a step ahead by eliminating the need for physical branches completely.
“Digital banking is the application of technology to every banking activity, process and program thereby making the customer’s experience simple, easy and convenient and in
the process eliminating the need to be at a physical location.”
Simply put, a customer’s relationship with a digital bank starts and stays online at all times, without the need to
visit any physical branch of the bank.
Benefits of Digital Banking
Banks around the world are realizing how digital technology investments can benefit their customer acquisition strategies and also improve customer satisfaction while reducing overall costs for both the banks and the customers.
Below we have listed some benefits of digital banking that cannot be ignored by anyone:
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